At Anna’s Floral Boutique LLC, we want every order to be handled with care, creativity, and personal attention. Flowers are often sent for life’s most meaningful moments, and we take pride in creating beautiful floral designs and providing friendly, dependable service. The following policies are provided to help you understand our ordering, delivery, substitution, cancellation, and refund procedures.

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Our Customer Service Guarantee

Your satisfaction is important to us. We carefully prepare each floral arrangement and gift with attention to freshness, quality, presentation, and the details of your order. Because flowers are natural products, each arrangement is unique. Slight variations in color, size, shape, and bloom stage are normal and are part of the beauty of fresh flowers.

If you have a concern about an order, please contact us as soon as possible after receiving it. We will review the situation and make every reasonable effort to resolve legitimate quality or order issues.

Photographs may be requested so we can properly evaluate concerns regarding an arrangement.

Pricing. All prices shown on our website are listed in U.S. dollars and are subject to change without notice.

Product prices do not include applicable sales tax, delivery charges, upgraded delivery services, or other applicable fees unless specifically stated. The final price of a custom floral design may vary depending on the flowers selected, availability, size, design complexity, container, and requested additions. For custom orders, weddings, events, sympathy work, and other specialty designs, we may provide a personalized quote.

 

Sales Tax

Applicable Kentucky sales tax will be added to taxable purchases as required by law.

The amount of tax charged will be calculated based on applicable tax requirements at the time the order is placed.

Flower Availability & Substitutions

Flowers, plants, containers, ribbons, and decorative accessories are subject to seasonal and supplier availability.

We will make every effort to create an arrangement that closely reflects the overall style, color palette, size, and value of the design shown or requested. When a particular flower, color, container, or decorative element is unavailable, we reserve the right to make an appropriate substitution of equal or greater value while maintaining the overall look and feel of the arrangement. For one-of-a-kind or designer’s-choice arrangements, the exact flowers will vary according to the freshest and best-quality flowers available. If a major substitution would significantly change the overall design or character of a custom order, we may attempt to contact the customer before completing the arrangement.

 

Funeral & Sympathy Arrangements

We understand that sympathy flowers are often ordered during a difficult and emotional time. We handle funeral and memorial orders with special care and respect.

When ordering flowers for a funeral service, please provide:

• The name of the deceased

• Name and address of the funeral home, church, cemetery, or service location

• Date and time of the visitation, funeral, memorial, or service

• Recipient or family name

• Card message

• Your contact information

Please place funeral and sympathy orders as early as possible to allow sufficient time for design and delivery.

We cannot guarantee delivery before a service when an order is placed too close to the scheduled service time. If necessary, we may recommend delivering the arrangement to the family’s home instead.

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Hospital Deliveries

Hospital deliveries are subject to the individual hospital’s policies and restrictions. Please provide the patient’s full name, hospital name, and room number if available. Some hospitals or hospital departments may restrict flowers, plants, balloons, or other gifts. Intensive care units and certain specialty units may not permit floral deliveries. If the hospital will not accept the arrangement, we will attempt to contact the customer to discuss available options. Additional delivery charges may apply if the order must be redirected to another address. We cannot guarantee that hospital staff will personally deliver an arrangement to a patient's room immediately after we leave it with the hospital's authorized receiving area.

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Delivery

We provide local delivery to eligible addresses within our designated service area.

Delivery charges are based on the destination and may vary by location. Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number, and any important delivery instructions. While we make every reasonable effort to accommodate requested delivery times, standard delivery orders are not guaranteed for an exact time unless specifically arranged and confirmed by us. 

Same-day delivery may be available depending on flower availability, order volume, delivery location, and the time the order is received. During busy periods, severe weather, holidays, special events, or circumstances beyond our control, delivery times may be affected.

 

If the Recipient Is Not Home

If no one is available to receive the delivery, we will use our best judgment based on the location, weather, product, and safety of the arrangement.

Depending on the circumstances, we may:

• Leave the arrangement in a safe and protected location

• Leave it with a neighbor, receptionist, front desk, or other authorized person

• Contact the recipient or customer

• Return the arrangement to the shop and arrange another delivery or pickup

Fresh flowers will not be left outside when we believe weather conditions or the location could damage the arrangement or make leaving it unsafe. If a second delivery attempt is required, an additional delivery fee may apply.

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Incorrect or Incomplete Delivery Information

Please carefully review the recipient’s address and contact information before submitting an order.

Anna’s Floral Boutique is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer. Additional charges may apply if an order must be redelivered because incorrect delivery information was supplied.

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Recipient Refuses Delivery

If a recipient refuses to accept an arrangement or gift, the order will generally be considered fulfilled once delivery has been attempted. Refunds may not be available for refused deliveries because the flowers and materials have already been prepared specifically for the order.

 

Returns & Refunds

Due to the perishable and custom nature of fresh floral products, fresh flower arrangements generally cannot be returned. If there is a quality problem, damage, or an error with your order, please contact us promptly after delivery or pickup. Photographs of the arrangement may be requested.

After reviewing the concern, we may, at our discretion and depending on the circumstances:

• Replace the arrangement

• Correct the order

• Provide store credit

• Provide a partial refund

• Provide a full refund when appropriate

Refunds are not normally provided for personal preference, natural variations in flowers, approved substitutions, or issues caused by improper care after delivery. Non-perishable merchandise may have separate return requirements. Items must generally be unused and in their original condition to be considered for return.

 

Cancellations

Because flowers and materials may be purchased and prepared specifically for an order, please contact us as soon as possible if you need to cancel. Standard orders may be canceled for a full refund if cancellation is received before the arrangement has been designed, prepared, or sent out for delivery. Once an arrangement has been prepared, flowers have been specially ordered, or delivery has begun, the order may no longer qualify for a full refund. Custom orders, weddings, events, funeral pieces, large orders, and special-order products may have separate cancellation and deposit policies provided at the time of booking.

 

Order Changes

If you need to change a delivery address, card message, recipient information, flower selection, or delivery date, please contact us as soon as possible. We will make reasonable efforts to accommodate changes, but changes cannot be guaranteed once the arrangement has been prepared or the delivery is in progress.

Additional charges may apply when a requested change increases the cost of the order or requires redelivery.

 

Fresh Flower Care

Fresh flowers are perishable and their lifespan varies depending on the flower variety, environment, temperature, and care. For best results, keep arrangements away from direct sunlight, heating vents, extreme temperatures, and ripening fruit. Check the water level regularly and add clean water as needed. We cannot guarantee a specific vase life for every flower because flowers are natural products and conditions after delivery are outside our control.

 

Silk & Faux Floral Arrangements

Our silk and faux floral designs are intended to provide long-lasting beauty. Because many designs are handmade, slight differences may occur between pieces. Keep faux arrangements away from excessive moisture, direct heat, and prolonged strong sunlight, which may cause fading or damage over time. Custom faux floral arrangements may be considered final sale once completed or approved.

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Weddings, Events & Custom Orders

Wedding flowers, event flowers, installations, and large custom orders may require a consultation, deposit, signed agreement, or separate payment schedule. Quotes may be valid only for a specified period because wholesale flower costs and availability can change. A wedding or event date is not considered reserved until any required deposit or retainer and agreement have been received. Specific terms for weddings and events will be provided separately and will take precedence over general store policies when applicable.

 

Photos & Product Images

Photos on our website and social media are intended to represent the style, size, and overall appearance of our work.

Because flower availability changes throughout the year, the finished arrangement may not be an exact replica of a photograph. Colors may also appear slightly different depending on lighting, photography, and screen settings.

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Promotions, Discounts & Gift Cards

Promotional codes and discounts are subject to their stated terms and expiration dates and generally cannot be combined unless otherwise stated. Discounts may exclude delivery charges, taxes, weddings, events, custom orders, or other specified products. Gift cards are subject to applicable terms and laws and cannot be redeemed for cash except where required by law.

 

Payment

Payment is required at the time an order is placed unless other arrangements have been approved in advance.

Orders are not considered confirmed until payment has been successfully received and the order has been accepted by Anna’s Floral Boutique. We reserve the right to decline or cancel an order that we cannot reasonably fulfill. If we cancel a paid order before fulfillment, the applicable payment will be refunded.

 

Privacy & Customer Information

Customer information is used to process orders, communicate about purchases, provide customer service, and operate our business. We respect our customers’ privacy and do not intentionally sell personal customer information.

Payment information submitted through third-party payment processors is also subject to the policies and security practices of those providers.

 

Compliance & Right to Refuse Service

Anna’s Floral Boutique operates in accordance with applicable laws and regulations.

We reserve the right to refuse or cancel an order when necessary, including situations involving suspected fraud, abusive or threatening behavior, unsafe delivery conditions, inaccurate information, prohibited requests, or circumstances in which we cannot reasonably or safely fulfill the order. Any cancellation initiated by us will be handled according to the circumstances and applicable law.

 

Weather & Circumstances Beyond Our Control

Severe weather, road closures, emergencies, supplier disruptions, power outages, natural disasters, or other circumstances beyond our reasonable control may cause delays or prevent an order from being completed or delivered as originally scheduled. When possible, we will communicate with the customer and work toward a reasonable alternative.

 

Terms of Purchase

By placing an order with Anna’s Floral Boutique, you acknowledge and agree to the policies applicable to your purchase. Submitting an order does not guarantee acceptance. We reserve the right to contact you for additional information, request changes, decline an order we cannot fulfill, or issue a refund when necessary.

These policies may be updated periodically as our services and business operations change.

 

Have Another Question?

We are happy to help.

If you have questions about an order, delivery, custom arrangement, funeral flowers, wedding flowers, substitutions, pricing, or any of our policies, please contact Anna’s Floral Boutique before placing your order.

We want you to feel confident ordering from us and will be happy to answer your questions.

 

Anna’s Floral Boutique LLC

(502) 557-2760
Beautiful Blooms Thoughtfully Designed
Serving Georgetown, Kentucky and surrounding areas.